Responsible Gaming at pojak — Your Safety Comes First
pojak is committed to providing a safe, fair, and enjoyable gambling environment for every player across Bangladesh. Our responsible gaming tools give you full control over your activity — because gambling should always be entertainment, never a burden.
pojak Is a Strictly 21+ Platform
pojak operates as an adults-only gambling platform. Every player must be at least 21 years of age to register an account and use any of our services — including cricket betting, live casino, slots, crash games, and fish games. This rule applies to all players across Bangladesh, whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or anywhere else in the country.
During registration pojak requires each player to confirm they are 21 or older. Age verification checks may be requested at any stage of your account. Any account found to belong to a player under 21 will be permanently closed, all pending transactions cancelled, and any balance forfeited in line with our Terms and Conditions.
Tip: If you share a device with a household member under 21, enable parental controls or a screen lock to prevent underage access to pojak.
Responsible Gaming Tools Available to All Players
pojak provides a full suite of responsible gaming tools you can activate or adjust directly from your account settings at any time. Set them up proactively — before you feel you need them.
Deposit Limits — How They Work
Deposit limits are among the most effective responsible gaming tools on pojak. Setting a realistic limit before you start means you decide in advance how much you are comfortable spending — not in the heat of a live BPL match or a winning streak on slots.
- Daily deposit limit — caps total deposits within any rolling 24-hour period. Useful if you tend to top up several times per day.
- Weekly deposit limit — caps deposits across any rolling 7-day period. Ideal for players who prefer to manage their gambling budget on a weekly cycle.
- Monthly deposit limit — the broadest cap, limiting total deposits over any 30-day rolling period. Recommended for an overall monthly budget guard.
Important: Any request to reduce a deposit limit takes effect immediately. Requests to increase a limit are subject to a mandatory 7-day wait — this delay is intentional, giving you time to reconsider. Contact [email protected] to set or adjust your limits.
Session Limits and Reality Checks
It is easy to lose track of time during an exciting cricket betting session or while spinning slots. Session limits let you define a maximum playing duration. Once your session hits the limit pojak will alert you and, if you do not extend it where permitted, the session ends automatically.
Reality checks are periodic on-screen reminders that appear at intervals you choose — for example every 30 or 60 minutes. Each check shows exactly how long you have played and how much you have wagered or lost during that session, giving you the facts you need to decide whether to continue.
Recommendation: Enable at least a 60-minute reality check as a baseline, even if you feel confident about your play. The data gives you an accurate record you can review over time.
Self-Exclusion — Taking a Complete Break
If gambling has stopped being entertainment and is causing financial stress, personal conflict, or anxiety, pojak's self-exclusion tool removes all access to your account for a defined period. This is a serious step and we encourage any player who is considering it to act promptly rather than waiting for things to get worse.
- Temporary self-exclusion: available for a minimum of 30 days up to 12 months. Your account is locked for the full duration and cannot be reopened before the period expires — no exceptions.
- Permanent self-exclusion: removes access to your pojak account indefinitely. This action is irreversible and the account will not be reactivated under any circumstances.
- Cooling-off period: a shorter account lock of 24 hours to 7 days — useful when you just need a brief pause before deciding whether a longer break is right for you.
To request self-exclusion, email [email protected] with the subject "Self-Exclusion Request" and include your registered email address. Our team processes all requests within 24 hours and confirms by email once the exclusion is active.
Recognising the Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. If any of the following behaviours sound familiar, please reach out to pojak support or seek professional help:
- ⚠️Spending more time or money gambling than originally planned, and struggling to stop even when you want to.
- ⚠️Chasing losses — continuing to play or increasing bet sizes to try to win back money already lost rather than accepting the loss and stopping.
- ⚠️Using money set aside for essential expenses — rent, bills, food, or family obligations — to fund gambling.
- ⚠️Feeling restless, irritable, or anxious when not gambling, or using gambling as a way to escape from stress or negative feelings.
- ⚠️Hiding gambling activity from family members or loved ones, or being dishonest about how much time or money has been spent.
- ⚠️Borrowing money, taking loans, or using bKash or Nagad transfers beyond your normal budget in order to fund gambling sessions.
You are not alone. Problem gambling is a recognised condition and reaching out for help is a sign of strength. Contact pojak support at [email protected] — our team is trained to listen without judgement and to help you find the right tools or resources for your situation.
Protecting Minors — Keeping pojak Adults-Only
pojak takes the protection of minors very seriously. No person under 21 should access, register, or use pojak under any circumstances. If you are a parent or guardian concerned that a person under 21 in your household may be accessing pojak, please take these steps immediately:
- Enable parental control software or screen-time restrictions on any shared device used by younger household members.
- Never share your pojak account credentials — username, password, or mobile payment PIN (bKash, Nagad) — with anyone under 21 in your household.
- If you suspect a minor has already registered a pojak account, report it immediately to [email protected] — we will investigate and act without delay.
Practical Tips to Stay in Control
Responsible gaming is not just about the tools pojak provides — it is also about the habits you bring to every session. The following tips can help keep gambling enjoyable and within healthy limits:
- Set a strict entertainment budget before you play — decide the maximum you are willing to lose that session and treat it as the cost of entertainment, not an investment to recover.
- Never gamble when stressed, tired, upset, or after drinking alcohol. These states impair judgement and increase the risk of chasing losses.
- Take regular breaks during every session — stand up, walk around, and honestly check in with yourself about how the session is going before you continue.
- Keep gambling as one leisure activity among many. Maintain friendships, sport, and family time — Eid celebrations, cricket with friends, trips to Cox's Bazar — so gambling never becomes your primary source of entertainment.
- Review your session history regularly using pojak's loss history feature. Seeing the real numbers — total deposited, total won, net result — gives an honest view that memory alone cannot provide.
Get Help — pojak Support Is Here for You
If gambling is becoming a problem — or someone close to you has expressed concern — please do not wait. Reaching out early is the most effective step you can take. pojak's support team can help you activate responsible gaming tools, process a self-exclusion request, or simply talk through your concerns in confidence.
pojak Responsible Gaming Support
Contact our support team directly for responsible gaming assistance. All communications are handled with complete confidentiality.
Response time: within 24 hours (Bangladesh Standard Time, UTC+6). For urgent self-exclusion requests include "URGENT" in your subject line.
pojak does not provide clinical counselling, but we can listen, share our responsible gaming tools, and help point you toward professional support resources if you need them. Help is available — it starts with one message.
Play Responsibly at pojak — Enjoy the Game
Gambling at pojak should be enjoyable entertainment. Set your limits, use our tools, and always play within your means. Strictly 21+ only.