pojak Frequently Asked Questions
Everything Bangladesh players need to know about registering, depositing via bKash or Nagad, placing cricket and casino bets, claiming bonuses, and staying safe on pojak — answered clearly.
This FAQ page covers the questions pojak players in Bangladesh ask most often. Whether you are brand new to the platform or a returning player with a specific question about your account, payments, game rules, or bonuses — you will find a direct answer below. If your question is not listed here, email our support team at [email protected] and we will respond within 24 hours (Bangladesh Standard Time, UTC+6).
👤 Account & Registration
How do I create a pojak account?
Creating a pojak account takes under two minutes. Visit the pojak login page, select the registration option, enter your mobile number or email, choose a secure password, and confirm you are 21 or older. You will receive a one-time verification code by SMS or email to activate your account immediately. Players from Dhaka, Chittagong, Sylhet, Khulna, and all across Bangladesh are welcome to register.
What documents are required for KYC verification on pojak?
pojak requires a valid government-issued photo ID for KYC — your National ID Card (NID) is the most widely accepted document in Bangladesh. A passport or driving licence is also accepted. You may also need to provide a selfie holding your ID and proof of your payment method such as a screenshot of your bKash or Nagad account. Completing KYC unlocks higher withdrawal limits and faster payment processing.
I forgot my pojak password — how do I reset it?
On the pojak login page, tap the Forgot Password link and enter the mobile number or email registered to your account. pojak sends a one-time reset code within minutes. Enter the code, set a new strong password, and log in as normal. If the code does not arrive within five minutes, check your spam folder or contact [email protected] with your registered username for manual assistance.
Can I open more than one pojak account?
No — pojak strictly allows only one account per person. Duplicate accounts are detected automatically during KYC and payment verification. If a second account is identified, both accounts may be suspended and any associated bonuses forfeited. If you have accidentally registered twice, contact [email protected] immediately to resolve the duplication before your access is affected.
How do I close my pojak account permanently?
To permanently close your pojak account, email [email protected] with the subject Account Closure Request from your registered email address and include your username. Our team processes closure requests within 24 hours. Any remaining balance will be returned to your verified payment method before the account is closed. If gambling is the reason, consider self-exclusion instead — it provides structured protection with a defined cooling-off period.
💰 Deposits & Withdrawals
How do I deposit money on pojak using bKash?
To deposit via bKash on pojak, log in, go to the Deposit section, select bKash as your method, enter the amount (minimum ৳200), and follow the on-screen prompts to complete the transfer from your bKash app. Your pojak balance is credited within seconds in most cases. Always send from the bKash number linked to your pojak account to avoid processing delays.
Which payment methods does pojak support for deposits and withdrawals?
pojak supports bKash, Nagad, Rocket, and Upay for mobile wallet transactions, plus bank transfers via Dutch-Bangla Bank, BRAC Bank, Islami Bank, City Bank, and Sonali Bank. Visa and Mastercard are also accepted. All transactions are settled in BDT. bKash and Nagad are the fastest options for most players across Bangladesh due to their wide network coverage.
What is the minimum withdrawal amount on pojak?
The minimum withdrawal on pojak is ৳500 for mobile wallet methods including bKash, Nagad, and Rocket. For bank transfers the minimum rises to ৳1,000. Verified accounts have no fixed maximum withdrawal cap, though large amounts may require a standard security review before processing. Most withdrawals are completed within 1 to 4 hours during Bangladesh business hours (UTC+6).
How long does a Nagad withdrawal from pojak take?
Nagad withdrawals from pojak are typically processed within 1 to 2 hours during standard Bangladesh business hours (9 AM to 10 PM BST). Requests submitted outside these hours or during peak periods may take up to 12 hours. If your Nagad withdrawal has not arrived within 12 hours, contact [email protected] with your transaction reference number for a prompt resolution.
Are there any fees for deposits or withdrawals on pojak?
pojak does not charge platform fees on standard deposits or withdrawals. Your bank or mobile wallet provider — bKash, Nagad, or Rocket — may apply their own transaction charges per their standard fee schedule, which are outside pojak's control. Bonus withdrawals are subject to the wagering requirement of the relevant bonus offer before they become cashable — always check the individual bonus terms.
🎮 Games & Gameplay
What cricket betting markets are available on pojak?
pojak covers a wide range of cricket markets for pre-match and live in-play betting. Available markets include match winner, top batsman, top bowler, total runs, over-by-over runs, wicket method, and man of the match. Major tournaments covered include BPL, IPL, T20 World Cup, ODI World Cup, and international Test series featuring the Bangladesh Tigers. Live odds update in real time throughout each match.
Can I play pojak games on my mobile phone without downloading an app?
Yes — pojak is a fully mobile-optimised platform that requires no app download. All games including cricket betting, live casino tables, slots, and crash games load directly in your mobile browser on Android or iOS. For the best experience use the latest version of Chrome or Safari. A stable internet connection ensures smooth live game streaming and uninterrupted in-play betting.
Are the slot games on pojak fair and independently certified?
All slot games on pojak use RNG technology to ensure each spin outcome is entirely random and independent of any previous result. Game providers integrated into pojak — including Pragmatic Play and Spribe — are independently certified by accredited testing laboratories that verify RNG integrity and published RTP rates. pojak does not alter game outcomes; all results are governed solely by the certified provider software.
What is the minimum bet on cricket matches at pojak?
The minimum single bet on cricket at pojak starts from ৳50, making it easy for casual players who want to follow BPL or Bangladesh Tigers matches without risking large stakes. Maximum bet limits vary by market and match importance — major T20 World Cup finals carry higher limits than club fixtures. Live in-play markets may have adjusted limits that reflect real-time match conditions.
What live casino games can I play on pojak?
pojak's live casino section streams real-time games with live dealers around the clock. Available titles include Baccarat, Roulette, Blackjack, Teen Patti, Andar Bahar, and Dragon Tiger, alongside game-show formats from Evolution Gaming and Ezugi. Multiple table variants and stake levels are available so players at every budget from Dhaka to Chittagong can find a suitable game.
🎁 Bonuses & Promotions
What welcome bonus does pojak offer to new players in Bangladesh?
pojak offers a welcome bonus to newly registered players who make their first qualifying deposit. The bonus typically matches a percentage of your first deposit up to a capped amount in BDT. Check the current promotions section on pojak for the latest offer and applicable terms, as bonus amounts are updated periodically. 21+ only. Terms and conditions apply.
How do wagering requirements work on pojak bonuses?
A wagering requirement is the number of times you must bet a bonus amount before it converts into withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means placing ৳20,000 in total bets before the bonus becomes cashable. pojak clearly states the wagering requirement on each bonus offer. Sports bets and casino wagers may contribute at different rates — always check the specific bonus terms before claiming.
Do pojak bonuses expire if I do not use them in time?
Yes — all pojak bonuses carry an expiry window stated in the individual bonus terms at the time of claiming. Welcome bonuses and free spins must typically be used within 7 to 30 days of being credited. If the wagering requirement is not completed before the expiry date, the bonus and any associated winnings are automatically removed. Always read the expiry date on each offer before you claim it.
Does pojak run special promotions during BPL or Eid?
Yes — pojak runs seasonal promotions aligned with major Bangladesh events and sports fixtures. During BPL and IPL seasons pojak typically offers enhanced cricket odds, deposit bonuses, and cashback deals. Around Eid and Pohela Boishakh special reload bonuses and welcome offer boosts are often available. Follow the pojak promotions page or contact [email protected] for details on upcoming seasonal offers.
🛡️ Safety & Responsible Gaming
Is pojak safe and legal for players in Bangladesh?
pojak is a secure online gambling platform that uses SSL encryption to protect all player data and financial transactions. Casino games use certified RNG technology and the platform enforces strict KYC procedures to prevent fraud and underage access. Regarding legality, online gambling regulation in Bangladesh is complex and players are individually responsible for understanding their local laws. pojak does not claim regulatory approval from any specific Bangladeshi government authority.
What is the minimum age to register and play on pojak?
The minimum age to register and play on pojak is 21 years old — no exceptions. This applies to all players across Bangladesh. pojak enforces this through a mandatory age declaration at registration and KYC age verification. Any account found to belong to someone under 21 will be permanently closed and all funds forfeited. If you share a device with younger household members, enable parental controls and never share your account credentials.
How do I set deposit limits or request self-exclusion on pojak?
pojak provides responsible gaming tools in your account settings. You can set daily, weekly, or monthly deposit limits — reductions take effect immediately while increases require a 7-day cooling-off period. For a short break, use the temporary account lock feature (24 hours to 7 days). For a full self-exclusion of 30 days up to permanent, email [email protected] with the subject Self-Exclusion Request. All self-exclusion requests are actioned within 24 hours and cannot be reversed during the active exclusion period.
What should I do if gambling is negatively affecting my life?
If gambling is affecting your finances, relationships, or mental wellbeing, act early and do not wait for the situation to worsen. Start by setting strict deposit and session time limits in your pojak account settings. If those are not enough, use the self-exclusion tool to block your account for a defined period. Email pojak support at [email protected] — our team is trained to help without judgement. You can also visit our Responsible Gaming page for a full guide to available tools and self-help resources.
Still Have Questions? We Are Here to Help
Our support team is available around the clock. Email [email protected] and we will respond within 24 hours. Ready to play? Join pojak today — strictly 21+ only.